Reference

Read Our Terms & Conditions Before You Open an Account

Q: What if I forget my password or suspect my account is compromised?

Contact support immediately via live chat or email support@dion88.xyz with your registered email and phone number. We'll lock the account, verify your identity, and reset access. Never share your password or one-time codes with anyone, including our team.

When you join dion88, you're entering into a straightforward agreement with us about how your account works, what you can do in the lobby, and how we handle…

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What Our Terms Cover and How They Apply to You

dion88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions govern your use of the dion88 platform, your account creation, deposits, withdrawals, gameplay and conduct. By opening an account, you confirm you meet the age and legal requirements in your jurisdiction — access depends on local law. We retain the right to

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suspend or close any account that breaches these terms, including accounts showing prohibited conduct such as bonus abuse, multi-accounting, or payment fraud. Deposits via DANA, OVO, GoPay and QRIS are final once confirmed; withdrawals require identity verification and take 1–3 business days from approval. Disputes about
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account closure, funds, or gameplay are handled through our support team first, then escalated to our dispute resolution process if needed. Your personal data is encrypted and stored securely; we do not sell it to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Your Account or Terms

Our support team handles account disputes, term clarifications, and conduct questions every day. Reach out via live chat in the lobby, email us directly, or call during our support hours.

Live Chat in Lobby Open your account and tap the support icon in the bottom-right corner. Chat with our team in real time during operating hours. Average response under 2 minutes.

Email Support Send term questions or disputes to [email protected]. We log every email and reply within 24 hours with full details of our position and next steps.

Phone Line Call our support team Monday to Friday, 09:00–20:00 Jakarta time. Ask about account rules, payment holds, or conduct policy. Direct line available once you log in.

SECURITY AND TRANSPARENCY

How We Protect Your Data and Keep Terms Fair

Your account security and fair play are built into how we operate. Every deposit and withdrawal is verified against identity records; live tables use certified random-number generators; and your data sits behind…

Data Encryption

All personal and payment data is encrypted end-to-end. Your account details, withdrawal history, and gaming activity are stored on secure, isolated servers with restricted access.

Identity Verification

We verify your identity before your first withdrawal using your national ID or passport. This protects your account from fraud and ensures payouts go to you only.

Seven-Year Record Retention

We keep all account data, transaction logs and disputes on file for seven years. This protects you if questions arise later and supports regulatory compliance.

Fair-Play Certification

Our live tables and slots use certified random-number generators tested quarterly. Game outcomes are never rigged, and every session is logged and auditable.

Data Access Requests

You can request a copy of all your data — account details, deposits, withdrawals, gameplay history — within 10 business days. Submit requests via [email protected].

Term Update Notices

If we change these terms, we email all active account holders at least 30 days before the change goes live. You can opt out by closing your account.

Frequently Asked Questions About Our Terms

If we detect a breach — such as bonus abuse, multi-accounting, or use of automated tools — we may suspend your account and hold your funds pending investigation. Confirmed violations result in permanent closure and forfeiture. We always give you a chance to respond before final action.

Yes. Open your account settings, select 'Close Account' and confirm. Any balance is withdrawn to your payment method within 3 business days. Once closed, you cannot reopen the same account; a new application requires fresh verification.

Contact support immediately via live chat or email [email protected] with your registered email and phone number. We'll lock the account, verify your identity, and reset access. Never share your password or one-time codes with anyone, including our team.

We retain all account records, deposits, withdrawals and disputes for seven years as required by regulation. You can request deletion of non-essential personal data after closure, but transaction history is kept for audit purposes.

Deposits via DANA, OVO, GoPay and QRIS are final once confirmed and cannot be reversed. Withdrawals require identity verification and are processed within 1–3 business days. We may hold large withdrawals (above Rp 50 million) for additional review to prevent fraud.

Contact our support team with details of the dispute — date, game name, amount, reason for concern. We investigate using encrypted game logs and offer resolution or appeal options within 15 business days. If unresolved, escalate to our independent dispute panel.

We may update these terms, but changes take effect only 30 days after we email you notice. You can close your account before the change applies if you disagree. Continued play after the 30-day notice period means you accept the new terms.

Read Our Terms & Conditions Before You Open an Account

How to Reach Us About Your Account or Terms

How We Protect Your Data and Keep Terms Fair

Data Encryption

Identity Verification

Seven-Year Record Retention

Fair-Play Certification

Data Access Requests

Term Update Notices

Frequently Asked Questions About Our Terms

01 What happens if I break one of these terms?

02 Can I close my account at any time?

03 What if I forget my password or suspect my account is compromised?

04 How long do you keep my data after I close my account?

05 What are the rules around deposits and withdrawals?

06 What if I have a dispute about a game outcome or a closed account?

07 Can these terms change after I open an account?

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