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How We Protect Your Account and Information

When you open an account at dion88, your personal information and payment details are protected by encryption and strict access controls.

Real-time encryption for all depositsDANA, OVO, GoPay, QRIS payment securityYour account access, always verifiable
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dion88 How We Protect Your Account and Information
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Privacy Questions and Data Requests

Live Chat Support Reach our team inside your account lobby from 08:00 to 23:00 Indonesia time, Monday to Sunday. Report data concerns or ask for access to your personal information instantly.
Email Support Send privacy requests to our compliance mailbox. We respond within 48 business hours with full details of what data we hold and how to modify or remove it.
Account Settings Update your personal details, phone number and email directly in Settings > Profile any time. Changes take effect immediately and are logged in your security history.
SECURITY IN DEPTH

How We Handle Your Privacy Every Day

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and prevent fraud. Non-essential cookies are off by default; you can manage them in browser settings. We do not sell cookie data to third parties.

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions use TLS 1.2 encryption. Your bank and mobile wallet do not share full details with us; we see only the transaction ID and amount.

Account Verification

Two-factor authentication via SMS or email protects your login. We verify withdrawal requests by matching account holder details against payment method records before processing.

Data Access Limits

Only dion88 staff with verified roles can view your personal data, and only for legitimate account support or legal compliance. Staff access is logged and audited quarterly.

Third-Party Sharing

We share account data only with payment processors and licensed compliance partners where local law requires. We do not share it with marketing agencies, data brokers or advertisers.

Your Deletion Rights

Request full account deletion at any time. We remove personal data within 60 days, keeping only transaction records where law permits. Inactive accounts are reviewed annually.

Privacy Policy FAQs

We collect your full name, date of birth, email address, phone number, and proof of identity for verification. We also record your IP address and device type for security. Payment information is collected only during deposit or withdrawal and is encrypted immediately.

Deposits through these payment methods are encrypted end-to-end. We do not store your payment app credentials; the transaction is verified only between your wallet and your bank. Withdrawal requests trigger a second identity check before funds are returned.

Yes. Open your account, navigate to Settings > Privacy, and select Export My Data. We compile and email your complete personal file, transaction history, and game logs within 48 hours. The file is downloadable for 30 days.

Personal details are removed within 60 days of closure. Transaction records and deposits via DANA, OVO, GoPay and QRIS are retained for 24 months for audit compliance where local law permits. After that, they are permanently deleted.

No. We share account data only with licensed payment processors and legal compliance partners required by local jurisdiction. We never sell data to marketing agencies, data brokers or third-party advertisers. Your email is not shared for promotional purposes.

Contact our support team immediately via live chat or email. We investigate within 24 hours and notify you of findings. If fraud is detected, we reverse unauthorized transactions and help you secure your account with a new password and two-factor authentication refresh.

You can request permanent deletion from Settings > Account > Delete Account or by emailing support. We remove all personal data within 60 days. Outstanding balance must be withdrawn first. Transaction records for DANA, OVO, GoPay and QRIS are archived per legal requirements but not displayed.

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